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Returns & complaints

Right of withdrawal and open purchase

You have a 14-day right of withdrawal under Norwegian law, and with us a 30-day open purchase on frames. The glasses must be unused and in the original packaging.

Prescription lenses

Prescription lenses are made to your measurements and are therefore exempt from the right of withdrawal. If anything is wrong – wrong strength, scratches or damage – we fix it free of charge.

How to return

  1. Email us with your order number.
  2. You get a return label and instructions.
  3. The money goes back to the same payment method (Vipps, card or PayPal) within 14 days after we receive the item.

Complaints

You can complain for up to 2 years, or 5 years for items meant to last considerably longer, under the Consumer Purchases Act.